Sklar Scientific - Return Policy and Procedure

With Sklar's prior authorization, returns may be made within 30 days of purchase for full credit. Instruments must be unused and in their original package.
To receive return authorization and to insure proper credit, you must contact your Sklar Scientific representative and request our Return Goods Authorization (RGA) number. When requesting an RGA, it will be necessary to provide:
  1) Our product number
  2) Your P.O. number
  3) The reason for the return
A restocking and inspection charge of 15% will be charged on all authorized returns more than 30 days after our invoice date. A restocking and inspection charge of 25% will be charged on all authorized returns more than 60 days after our invoice date. No returns will be accepted more than 90 days after our invoice date. A restocking charge may be assessed on any return that in our determination was not an error of Sklar.
Only products received in new, saleable condition will be accepted. All products must be unused and in the original packaging.
Product that was special (engraved, etched) or custom ordered, discontinued, marked or altered in any way will not be accepted for return or credit. Marked product includes affixing a label on the product or packaging. Note: Some companies affix their own internal bar code label to our product. These are not returnable.
Custom sterile kits are not returnable. That is, any kit, sterile instrument or sterile component that is not in our current catalog.
Standard sterile kits (those in our catalog) may be returned up to 30 days provided that the sterility of the inner packs is intact and the product is unopened and resaleable.
Most cleaning products are not returnable.
Sklar requires that products be shipped back promptly after customer requests authorization to return. We must have the products returned to us within 30 days of the issuance of the RGA number.
Companies that return product without referencing the RGA number or obtaining an RGA prior to shipment will receive a form letter explaining Sklar's policy along with the return of the product to the customer at their expense.
Credit issued for returned product will be based solely on the purchase price less any applicable restocking charges. Customer's attempt to take credit at current higher prices will be denied the higher credit.